Cancellations & Returns
Bookings and Refund Policy
~All Aura treatments must be prepaid, however they do come with a 100% money back guarantee, if you are not happy with the result or outcome of your treatment, let us know and you will have your refund transferred within 3-5 working days.
~Aura treatments change of mind refunds are not an option, however your purchase does have a 3 month use by date or alternatively you can gift your session to someone else.
~Coaching 4, 6 and 8 pack sessions and 12 week Immersions all come back with a 100% money back guarantee, if after the first week you have attended your live coaching session and completed all of the exercises from the program for that week and you are not completely satisfied or Jaxin Brook feels that the program is not suitable for you, all monies will be refunded in full minus the one session you have utilised at it's full price.
~Regarding late cancellations, we understand that unforeseen circumstances happen even with the best of plans. Keep in mind Jaxin is the sole consultant and coach, it is appreciated that a minimum of 24 hours notice is given to reschedule as it allows us to reopen that space for somebody else. Any last minute reschedules on the day will be met with a cancellation fee of $50.00.
Thank you for your understanding.